Shipping & Production
Estimated turn around time for products
We work with print on demand. This entails that you product is only printed when ordered.
All production and shipping times are in business days and do not include weekends or holidays.
PLEASE ALLOW UP TO 15 DAYS FOR PRODUCTION.
(Duffle bags, travel mugs, umbrellas, lighters, backpacks, tumblers, water bottles) 3-7 days
Accessories (Carry-Alls, Make-up bags, Pencil cases, pillow cases, totes & bags) 7-10 days
Accessories (Pouches,Totes) 3-7 days
MOOD boxes can be delivered ( on Saint Maarten/Sint Martin) within 1 day upon request including weekends
Please contact us if you are concerned about your order turnaround time or have a specific deadline so we can process your order appropriately.
Expected Delivery Time frames
USA/ Customers with a US shipping address
Orders to US customers generally take 2-6 business days once shipped.
US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.
Orders for Canadian customers normally take 2-8 business days to arrive.
Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.
Once your order has been shipped, it is in the care of the courier or postal service. If your shipment is experiencing difficulties, please try to contact the postal service first. If you need further assistance, contact us at firstname.lastname@example.org and we will try to resolve the issue.
For lost shipments, we usually are required to open a case with the postal system before we can proceed with a reprint. This can take up to 14 business days.
We are not liable for any errors made by shipping and courier services. We work with our customers on a case by case basis for shipping related problems.
Once you have received your parcel, please open it with care. We cannot be responsible for any items damaged during the opening of your parcel.